Frequently asked questions

By registering your sample kit, we are able to track the progress of your sample and avoid delays with your results.

You may find some of the answers to your questions in our frequently asked question section. If you still require further assistance or need answers to specific question, you may complete the contact us form below and one of our Fit to Fly UK Representatives will be happy to be of assistance. 

PCR Self Test at Home

The RT-PCR test is a Reverse-Transcriptase polymerase chain reaction test. It’s a test to detect genetic material from a specific organism, such as a virus.

The Coronavirus home collection test kit contains a nasal and throat swab which collect a sample of cells which is sent back to a lab for testing. The lab performs a very sensitive test that looks for the RNA of the virus using a technique called RT-PCR. RT-PCR tests work by detecting specific genetic material known as viral RNA within the virus. By detecting viral RNA, which will be present in the body before symptoms of the disease are present, the tests can tell whether or not someone has the virus very early on.

Every country has specific testing requirements. It is prudent to check the government resources for your country of travel for information such as the test type required and the time window you are required to take  it in. While most countries may mandate a PCR test with a negative test result 72 hours prior to your departure time, others may ask for a negative PCR test result 24 hours prior to your departure from the UK.

We only provide PCR testing as it is the most sensitive form of testing. 

We do not offer antigen testing. 

We have three (3) testing options available for Fit to Fly with varying turnaround times and availability in different localities. 

Our Fit to Fly for £95 is the postal service. We post the home test kit to you and you are required to post the sample back to us using a priority mail box. 

Our Fit to Fly Airport is available at the designated airports; Manchester, Birmingham and East Midlands 7 days a week 7 am – 7 pm. 

Our Fit to Fly Express and Fit to Fly 24 are only available at our collection pharmacy in Romford and Greenwich Monday – Saturdays. Opening hours vary, please contact our customer care before booking your test.

Results reporting varies with each self test kit

  • Fit to Fly (£95) results are reported within 24 hours of the laboratory receiving your sample.
  • Fit to Fly Airport results are reported within 4 – 6 hours of sample collection
  • Fit to Fly Express results are reported within 3 hours of the laboratory receiving your sample.
  • Fit to fly 24 result are reported within 24 guaranteed of sample collection. In most cases, results are reported on the sample day. 
  • Test to Release (£95) results are reported within 24 hour of the laboratory receiving your sample.
  • Test to Release Express results are reported within 24 guaranteed of sample collection. In most cases, results are reported on the sample day
  • Day 2 and Day 2 & 8 results are reported within 36 hours of the laboratory receiving your sample.

Yes, PCR home test kits for Covid 19 are an acceptable method of testing approved by the UK Government.

You will need to check the collection times for the nearest Priority mail box near you or the opening times for the closest Post office to you. This can be found using the following link

Please note your sample may be delayed if you post on a Saturday as the Royal Mail does not deliver on a Sunday or Bank holidays.

If you have opted for the Fit to fly express or Fit to Fly 24, you sample will be collected from collection centres. 

Last collection time for same day results by 10pm is 2:30pm.

Ordering your PCR Self Test Kit

You can place your order by selecting the type of testing required and proceeding to check out. 

You are unable to purchase more than one of the same product in your cart as information of each individual traveller must be collected seperately. 

If you have not received the email confirmation for your order. You can email our customer care team who will assistant you further. 

You will receive a booking reference number upon purchase which you can input into the passenger locator form. This Booking reference number will be similar to GSLAB8888888 or GSLZ4444444. This is an example. Please note this will be a unique number for you.

It is important to verify all information provided prior to placing your order. You have to notify us immediately of the changes required. Please note there is an administration feeder changes made within 48 hours to your arrival in the UK.

You are unable to get a refund for all purchases made for international arrivals. We may amend your product if changes are made to the testing programme by the UK government.

Once you place your order, you will receive an order confirmation with your detail s. 

Your self test kits are despatched on the day of your arrival in the UK for Day 2, Test to Release and Day 2 & 8 purchases. Your order is delivered on the next working day. 

All fit to fly tests are despatched on the day of purchase if purchase is made before 1pm.

If you have placed your order before 1pm of a Friday and your arrival day is a Saturday or Sunday, your order will be delivered on the next working day. 

If you placed your order after 1pm on a Friday, your order will be despatched on Monday and will be delivered on the next working day by 1pm

Delivering and Sending your PCR Self Test Kit

Once your order is completed and despatched, you will received an email added to your notes with the tracking number. You will be able to track your order using the link provided for the Royal Mail website.

You can also track your sample by taking a note of the tracking number below the barcode at the  back of your box. 

You can use the tracking number provided to track your order in the Royal Mail system. 

You can use the tracking number provided to arrange a redeliver with the Royal Mail. You can the option to also collect your order from a post office or delivery office

Please arrange for delivery of the test kits for earliest time possible with the Royal Mail. 

There is a fee if you require for new test kits to be sent due to the wrong address being inputed.